Refund Policy
Last updated: 15 October 2026
We want to be fair about this, so here is the straight answer on Host Passes bought through playumati.com.
1. Changed plans
A Host Pass spins up server resources as soon as you buy it. Because of that, we cannot offer refunds if you change your mind, your plans change, or your friends do not show up.
2. When we get it wrong
If a major system crash on our side completely breaks your game night, email support@playumati.com within 7 days. We will look into it and, if it was our fault, gladly make it right with a Host Pass credit or a refund.
3. What to include
Please include the email used for your Host Pass, roughly when the problem happened, and what went wrong. A screenshot or lobby code is helpful, but not required.